Rock-west help center

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Learn how to use our services and how to open and manage your trading account.

Rock-West is a regulated Securities Dealer providing brokerage services under the FSA license number SD044. We are a licensed and regulated company which a strong emphasis was placed on safety and transparency since our goal is to fully satisfy the needs of our Clients.

We have a built-in fast and reliable payment platform where you can choose from a wide variety of payment methods available.

We are expanding the list of available payment methods constantly. Now we offer Visa, MasterCard, Wire Transfer, Crypto Payments, eWallets. Please proceed to our online trading platform to check what payment methods are available for you region.

We don’t have any minimum Deposit requirements. Only the minimum requirements for the payment methods. You can proceed to our online trading platform to see available methods and limits for your region.

The time to settle a deposit to a trading account depends on the payment method. The majority of available payment methods are instant. But several methods could take some time to settle. You can find more information in our online trading platform.

We grant zero commissions on the client deposits for a wide range of payment methods. You can find full information on our website.

You can withdraw funds from your trading account by simply submitting a withdrawal request in your Personal Account. For most payment methods we support instant withdrawal.

RWTrader is a mobile first online trading platform. You can use it from any mobile device or PC.

RWTrader is an online trading platform purpose built for beginners. This is the best platform to start your education in trading. While we also provide tutorials, help and courses.

RWTrader has a build-in feature named Limit of investment. We created this feature as a risk management tool for our clients. This allows to avoid unexpected loses on trades.

Demo account is opened automatically upon your registration. If you want to open another one, please go to the “Accounts” section in the menu and click “Open Account” in the left upper corner. In the opened form choose “Demo”, select server, account type and currency and click “Create”. In your new demo account you can change its name, leverage and set up a password if you would like to access your new demo account from MT5 client terminal.

No, you can’t. A demo trading account contains virtual money and is absolutely free. Demo accounts are designed as an educational tool to familiarize customers with our trading platforms.

While demo accounts and live accounts provide similar trading experiences, the demo accounts are predominantly used for familiarizing yourself with the trading platform and for educational purposes only.

You can do it from the trading terminal by using our fast top up and withdrawal menu. Or you can go to the “Deposit/Withdraw” section in the menu, choose account type “Demo” in the left upper corner. Than choose account that you are willing to top up, enter the amount, chose “Demo payment system” and click on “Deposit funds”. Sum of all deposits to the Demo account should not exceed 10,000 USD.

Demo accounts only expire after 3 months of inactivity.

You can archive your account any time. Proceed to the “Accounts” section in the menu, choose account type “Demo”, find the account you are willing to archive in the list and choose “Archive account” in the dropdown menu of the column “Actions”.

Please go to the “Accounts” section in the menu and click “Open Account” in the left upper corner. In the opened form choose “Real”, select server, account type and currency and click “Create”. In your new Real account you can change its name, leverage and set up a password if you would like to access your new demo account from MT5 client terminal. According to the regulation requirements, Real account registration is only available when you fill in your personal details in the Profile section of our trading platform.

The available account currency is now USD and EUR. We are working on expanding this option for our clients and can propose wide range of the account currencies in the closest time.

There is now significant difference in these two options. You can choose any currency you want and all your profits will be calculated accordingly. So all your funds will be stored in the currency you select.

Verification of the account is a strict requirement of the regulation authority. Your personal data is always kept secured and confidential. You can check our Privacy policy for more details.

To recover your password in the authorization form, click "Forgot your password?" and simply follow he guidance.

To change the password to the Personal Account, please proceed to your Profile settings, choose password change option and follow the guidance.

You can easily change the password of your trading account. Please proceed to Accounts in our Online Trading Platform, choose the trading account you would like to update and select an action to update trading password. You can use this password to access your trading account from MT5 client terminal.

Change of the trading account currency is not available at the moment. You can open a new account, choose the currency you want and transfer your funds to the new trading account.

No, you can’t. Rock-West compensates any negative balance that can occur in case of slippage or any related market volatility.

Rock-West allows you to open up to 5 trading accounts. You can open new account on our online trading platform following the Accounts section.

In order for you to log in to your MT5 trading account, you will need your trading account number and password. To these data you need to first register on our online trading platform, proceed to Accounts section. Then open a new account or choose the existing one. Change the trading password for the account and copy account number. Once you have your account number and password, simply install the MT5 platform on your PC or mobile phone and 'Log in to Trade Account'. We advise to download installation file from our website with all presets made. If you will download MT5 installation file from the Metaqoutes website, you will need to find the Rock-West broker first and then log in to your trading account.