At Rock-West, ensuring the security and compliance of our trading platform is highly important. To safeguard your account and enable seamless trading, we require all users to undergo a verification process known as Know Your Customer (KYC).
Here’s a step-by-step guide on how to verify your account.
After the registration system will require you to verify your account. Press on the button “Verify your account” as shown in the screenshot and start the verification process.
Next you will be requested to select your residence country. Select the country and press “Continue”.
When you complete the above-mentioned mentioned steps, you will reach the main Identity varication process which consists of 2 steps:
Step 1: Identity Verification (POI)
Verifications of your Identity is requested to pass upon registration and requires you to provide one of the following documents:
National ID
Passport
Driver's License
EU Residence Permit
For some courtiers Voter’s card can also be accepted as an Identity document.
Ensure that the document meets the following criteria:
It is not a screenshot
It is not edited (MRZ, data)
It is not black and white
It is not cropped (all corners are visible)
It is valid for at least 1 month from the date of submission
Required fields are readable and visible
Step 2: Questionnaire (EPQ)
In addition to uploading your identity document, you will need to fill out a questionnaire regarding your financial profile. The questionnaire consists of four sections:
Country of Residence Section:
1.1. Your Country of Residence
Employment Status Section:
2.1. Your Employment Status
2.2. In which industry do you work?
Your Financial Status:
3.1. What is your estimated annual income (USD)?
3.2. What is your total estimated net worth (USD)?
3.3. What are your savings and investments (USD)? 3.4. What is your source of funds?
3.5. How much do you plan to deposit in the next 12 months?
Trading Experience:
4.1. What best describes your primary purpose for trading with us?
4.2. Have you ever traded in Derivatives or FX & CFD products before?
Once you’ve uploaded your identity document and completed the questionnaire, our system will verify the provided information. This process may take several minutes.
Upon successful verification, you will receive an email and notification confirming that your Rock-West account has been verified. You can now proceed to make deposits, withdrawals, and start trading with confidence.
Note: Clients from High-Risk countries will be additionally requested to provide proof of address (POA) along with proof of identity.
By adhering to our KYC procedures, we ensure a secure and compliant trading environment for all our users. If you encounter any issues during the verification process, feel free to reach out to our customer support team for assistance.
Additionally, we provide a comprehensive YouTube video tutorial guiding you through the verification process. You can access the tutorial by clicking here: https://www.youtube.com/watch?v=WG_ptkwPR1M&t=5s
Happy trading with Rock-West!