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Who is a Local Payment Agent (LPA) and How to Make a Deposit via LPA?

  • rockwest
  • Mar 4
  • 2 min read

Who is a Local Payment Agent (LPA)? A Local Payment Agent (LPA) is a person or entity authorized by both the Client and Rock-West to facilitate deposits and withdrawals. LPAs act as intermediaries to help clients fund and withdraw from their Rock-West accounts using local payment methods.


Functions of an LPA:


  • Deposits: Collects clients’ money and transfers it to their Rock-West trading accounts based on deposit requests made via the “Local Payment” method.

  • Withdrawals: Receives funds from Rock-West accounts and processes client withdrawals upon request.

  • Payouts: Transfers processed withdrawals to clients using locally available payment methods.


Why Use an LPA?


LPAs provide an alternative deposit and withdrawal solution when traditional payment methods are unavailable or inconvenient. This benefits all parties involved:


  • Clients: Gain access to funding methods that may not be available in their region.

  • LPAs: Earn fees by facilitating deposits and withdrawals.

  • Rock-West: Expands its reach to clients in regions with limited deposit options.


How to Deposit via Local Payment Agent (LPA)?


If you prefer to deposit through a Local Payment Agent, follow these simple steps:


Step 1: Check LPA Availability

During the deposit process, check if LPAs are available in your country.


You can also consult your Rock-West Partner, Manager, or Support Specialist for assistance.


Step 2: Submit Your Deposit to an Approved LPA


If you already have a trusted and Rock-West-approved LPA, initiate the deposit process by contacting them directly.


Important: You must sign an Authorization Form (required only once for the first deposit) to confirm the LPA’s role in handling your transactions. Once the document is signed, the Rock-West Support Team will contact you and provide a link to upload the signed document.Please ensure that all information in the document is correctly filled out and valid. Don’t forget to sign it!


Step 3: Complete the Payment to the LPA


Open your Rock-West client cabinet. Navigate to the Deposit section. Select “Local Payment” as your deposit method. Choose your LPA from the list. Enter the deposit amount and select the currency. Click the Confirm button to proceed.

(For better clarity check the screenshots below)




Step 4: Await Deposit Confirmation


The LPA will process your deposit within the agreed timeframe.


Once completed, the funds will be reflected in your Rock-West wallet.


That’s it! You’re now ready to trade with your deposited funds.


Troubleshooting for Delayed Deposits


In the rare instance that your deposit takes longer than expected, follow these steps:


1. Money Sent to LPA, Deposit SubmittedIf you've sent money to your LPA and submitted the deposit in your client interface, here’s what should happen next.


2. LPA’s RoleThe LPA needs to send the money to Rock-West and approve your deposit request in their interface.


3. No Movement in Agreed Timeframe? If this doesn’t happen within the agreed timeframe, promptly inform your LPA.


4. Contact UsAt the same time, notify the Rock-West Support Team immediately. We’re here to assist and ensure your transaction is processed smoothly. 


Happy trading with Rock-West!

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